More than ever, hospitality operators are realizing
that satisfying customers with zero defects in terms of customer needs,
wants, and expectations is the key to market success. The Hospitality
Institute of Technology and Management (HITM) is a food science-based
company for the retail food industry dedicated to:
Educating all levels of personnel in HACCP-TQM principles
and practices for the implementation of HACCP-TQM programs
Carrying out and publishing scientific research to
improve employee performance and provide safe, customer-satisfying food
and service efficiently and profitably
Providing consulting for the retail food industry;
communicating with and educating regulatory agencies about current food
providing expert witness service in cases of foodborne
HITM's mission is to
assist you in making your business and career successful. HITM was
founded to provide research, education, and on-site assistance to retail
food professionals. HITM strives to help food operators through TQM
to evolve to a greater degree of certainty in meeting customer, management,
and regulatory expectations while increasing operating efficiency and effectiveness.
HITM can provide:
• Make your organization a high
• Reduce costs of waste and liability
• Continually improve productivity
• Empower employees to be the foundation
of zero-defect high performance
• Meet levels of excellence in
product, service, environment, and atmosphere quality so that you are recognized
as a competitive excellence leader in your market.
1. Correct technical,
personnel, and management system knowledge so that you can:
2. Group and
custom consulting and training to achieve mastery in:
• TQM system
• HACCP-based food QA
• HACCP-based employee
and customer injury prevention
• HACCP-based kitchen
design and equipment performance analysis
• Satisfying and nutritious
• Service excellence
• Employee participation
and team building
• Kitchen management
• Chilled food system
• Manager leadership.
to develop QA departments and total QA programs.
of HACCP-based food safety programs and unit QA programs.
5. Help in implementing
the latest knowledge in the science and technology of food, such as sous
of suppliers who can guarantee the safety of their food, performance of
equipment, and quality of services.
of new equipment for improved food handling performance.
of nutrition into the menu for the 21st century.
of a new food recipe process and ingredients for improved customer satisfaction,
food quality, safety, and productivity.
We make FOOD SAFETY
a profitable investment.